Terms & Conditions
Once we have received your order we will send an electronic order confirmation to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. The order confirmation (receipt) also serves as a proof of purchase.
You may pay with either credit or debit cards such as MasterCard, American Express and Visa, Paypal or Klarna invoice (Klarna available in some countries only). Our payment services Dibs, Klarna and Paypal manages all of our transactions. Concrete Design Sweden AB does not store any credit card numbers.
PAYMENT BY CARD
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by DIBS payment services with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Concrete Design Sweden AB may automatically cancel your order.
Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honoured.
All taxes are calculated and included in the final price communicated at the end of your order. Concrete Design Sweden AB, Concrete Humanity is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. Concrete Humanity will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances.
Orders are shipped from Concrete Humanity’s Warehouse, from Monday to Friday 7:00 to 16:00 CET. Orders placed over the weekend will be processed on the following Monday morning.
Concrete Humanity is not responsible for any delay due to custom operation and checks, or to other major factors outside of Concrete Humanity´s control.
Items readily available are shipped the first working day following that on which the order was placed, confirmation of availability.
During big sales period or promotions, shipments may take longer.
In any case Concrete Humanity reserves the right to postpone delivery in case of non-predictable events.
We try very hard to ensure that all of the products displayed on our website are available for you. It may happen, however, that due to simultaneous clicks that a product is already sold out. You will be informed immediately by E-Mail if this occurs. Your invoice will be adjusted as well or you will be offered a compensation. Furthermore, should as an exception the goods ordered not be available, the amount paid in advance will be refunded.
Orders made in another person’s name without his consent, or otherwise will be reported to the authorities. Concrete Humanity holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Concrete Humanity to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.
The provisions of the Swedish Law on Warranty will apply.
Concrete Design Sweden AB has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all digital pictures accurately reflect the true appearance of the product. The pictures may differ depending on the colour settings in your computer or resolution. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
Note: Some of our garments is decorated with HANDMADE decorations, such as embroideries, beads, patches, A-class rhinestones, sensitive prints and attachments, applied by HAND with love. Due to these HANDMADE details, differences between the garments are therefore unavoidable. This is what makes each garment and each piece from CONCRETE HUMANITY ® so unique. All embellishments, patches, details & rhinestones are sensitive and therefore reclamations concerning damaged or destroyed decorations / details are not our responsibility. Enjoy your new garment and treat it with care.
RETURNS & EXCHANGES
All sales are final, however, returns will be honored up to 14 days from when the product was received. Shipping costs are not included, and after the 14 days from when the product has been received no refunds are accepted. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. Concrete Design Sweden AB, Concrete Humanity is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. Concrete Humanity will NOT be responsible for any Duties, Taxes, or Customs fees under any circumstances. Products purchased online must be in the original condition with all details attached, such as tags and plastic bag. A Return Form must be printed out and filled in and this form must be placed inside the return package and then shipped to our warehouse, you will find the return address on the Return Form.
It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 14 days from receiving the product. If you are missing an item in your order you shall also contact us via email.
Any complaints shall be made to our customer service by e-mail [email protected]
Please supply the order number and the reason for complaint and we will get back to you shortly with instructions.
Concrete Design Sweden AB responsibility for errors in connection to delivery is limited to existing conditions of sale. Concrete Design Sweden AB bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
Concrete Design Sweden AB shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labour disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Concrete Design Sweden AB or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Concrete Design Sweden AB.
The www.concretehumanity.com website may include user generated content from for social media applications. Concrete Design Sweden AB does not claim any ownership in rights in such content (images, photos and videos etc. from social media) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact us.
RETENTION OF TITLE
All products remain in Concrete Design Sweden AB, Concrete Humanity’s property until full payment is made.
All attempts at fraud reported to the authorities and Concrete Design Sweden AB reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION
Concrete Design Sweden AB reserves the right to terminate your account and/or your use of the www.concretehumanity.com website at its sole discretion. For example, if Concrete Design Sweden AB suspects that you have breached this term of use. Such termination can be made without prior notice.
CONTACTING THE COMPANY