Returns & Exchanges
WHAT IS YOUR RETURN POLICY? HOW MANY DAYS DO I HAVE TO RETURN A PRODUCT?
For online purchases, Concrete Humanity will refund the purchase price of merchandise that is returned in its original condition and only if accompanied by the original invoice, original packaging and a Return Form placed inside the package. The returned items must be sent back in their original packaging together with all the materials received with the item/s (bags, tags etc.)
The item/s must be unharmed, not worn or altered. If the item does not fit these requirements it will not be accepted and will be sent back to the customers at their own cost.
Authorized returns must be shipped at customer’s own choice but Concrete Humanity does not take any responsibility if return shipment is lost or not delivered to us in original condition.
You must return the merchandise within 14 days of the date of delivery.
Refunds will be issued in the same form as was utilized for payment.
Merchandise that has been worn, used, altered or damaged will not be accepted. Underwear and socks cannot be returned or exchanged due to hygienically reasons.
Concrete Humanity reserves the right to refuse return of any merchandise that does not meet the above return requirements at Concrete Humanity’s sole discretion.
HOW DO I RETURN OR EXCHANGE AN ITEM?
Please print out the Return Form and fill in your information. Then ship back the items in original condition to the address listed on the Return Form. Read our return policy above on question 1 to be sure you follow our policy regarding returns and exchanges. Concrete Humanity is not responsible for the shipping cost of the returns.
Size or color exchanges will only be issued if requested sizes and colors are in stock.
An item can only be exchanged once.
All products are checked at our warehouse for any faults. However, if you as a customer receives an item, not in the original state, or receives the wrong item please contact [email protected]
Concrete Humanity reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of Concrete Humanity.
HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?
Every effort will be made to ensure a prompt refund. Returns to concretehumanity.com are processed within 7 days of receiving the return shipment. Refunds will only be issued in the same form as was utilized for payment, please note that it can also take up to 3 working days for the refund to reach your account.
ARE DELIVERY CHARGES AND RETURN COSTS REFUNDABLE?
Delivery charges or return costs are not refundable. We do not offer free returns or exchanges at this time.