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Customer Service

The relationship with our customers is extremely important to us.
We are constantly trying to do everything we can to ensure your satisfaction with our products and our service.
If you are unsure about anything or feel like we are unclear ? Please contact us and we will help you

SECURITY AND PRIVACY

Concrete Humanity never handle your credit card details – DIBS protects your information upon payment
DIBS is a Swedish company that handles online verification of credit cards in a safe, quick and easy way. When you filled out your card details DIBS encrypt your credit card number directly. Communication to the DIBS server goes through an encrypted direct connection (HTTP ). When your information is sent to the bank it’s inside the bank’s security system. Upon payment, it is two ways of communication that are protected:

  1. The first communication between the end consumer and DIBS
  2. The second communication between DIBS and bank

 

DIBS encrypts and protects your information

SSL- encryption is used for the communication between the end consumer and DIBS. DIBS uses the strongest encryption available on the market with 128-bit key . It means that you will be assured that you are connected to DIBS server, and also that no other than DIBS can see or receive your information. In the online communication with the banks, DIBS uses the same security-system as the banks, guaranteeing the highest safety. DIBS also meets the requirements of the market’s leading security standard PCI DSS.

 

PRIVACY

Email addresses or street adresses displayed at the purchase will not be shared with anyone outside www.concretehumanity.com unless the person in question has been asked and accepted this at registration (for example, at some special offers). Under no circumstances will the email addresses be shared.

  • Registered email addresses will not be shared
  • Registered email addresses will not be sold
  • Registered email addresses will not be abused

 

SIZE GUIDE - MEN'S T-SHIRTS

All sizes in CMSMLXLXXL
Chest (inches) 47 (18,5) 50 (19,7) 53 (20,9) 56 (22) 59 (23,2)
Length (inches) 72 (28,3) 74 (29,1) 76 (29,9) 78 (30,7) 80 (31,5)
Please note that we have European sizes on all our clothing and the measurements are always taken across the garment. To obtain the chest circumference you need to double the size. Do you like your t-shirts and sweaters oversized? Go up a size from your normal!
Our model on the product photos is 180cm tall, weights 77-79kg and he wears size Large in t-shirts, sweatshirts and hoodies. If you have more questions about our sizes or our products, email us and we will help you!

EXCHANGE / RETURNS

If you received your clothes and tried them on once and they did not fit good and you maybe want a size bigger or smaller, you can exchange them. Send the product/s back to us, our return address is on the invoice you got at your original purchase. Mark on the same invoice with the size you would like to exchange to.

IMPORTANT: Do not forget to mark on the invoice with the size and item you want.

We make exchanges for everything within 14 days after delivery. Exchanges will be given after we have inspected the product, and the product is in original condition and unopened. Clothes worn with any stains or the like can not be replaced. If you send back such products , we will not be responsible for processing and exchange those items.

Does your item not match the description, is it broken or are you in any way dissatisfied with your purchase? Contact us

SHIPPING AND DELIVERY

We deliver worldwide to all countries. If you live in a country without zip code, please add your PO BOX number at the zip code field. All orders over $100 get free delivery. Orders for less than $100 are charged a shipping fee ($12,90 internationally). Typical delivery time is 4-8 business days. Maximum 15 business days at some cases. 1-3 days in Sweden/Scandinavia. We can not provide tracking numbers right now. If the time of 15 business days has exceeded, do not hesitate to contact us!

  • We handle your order and ship within 24 hours (on weekdays)
  • FREE shipping worldwide on all orders over $100 (normal shipping cost: $12,90)
  • Secure and easy payment with your credit / debit card or your PayPal account.
  • 4-8 days delivery with UPS, FedEx and PostNord

WASHING INSTRUCTIONS

– Maximum 30° degrees machine wash
– Do not bleach
– Do not tumble dry
– Wash inside out

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under copyright laws, and is the property of Concrete Humanity Online Store. The collective work includes works that is licensed to Concrete Humanity Online Store. Concrete Humanity Online Store ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Concrete Humanity Online Store or purchasing Concrete Humanity products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Concrete Humanity Online Store. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Concrete Humanity® used in the site / online store are trademarks or registered trademarks of Concrete Humanity®.